Etiqa Insurance Singapore has announced a supportive measure for its travel insurance customers impacted by the impending closure of Jetstar Asia. In an unusual move, the insurer will extend coverage to eligible customers with affected bookings, despite airline cessation typically being excluded from travel insurance policies. This initiative aims to alleviate the financial strain on travellers facing disrupted plans.
Customers who purchased single-trip or annual travel insurance plans before 8 a.m. on 11 June 2025 can claim non-refundable expenses related to pre-booked accommodation, local transportation, and activities, subject to certain limits. Additionally, Etiqa has extended the claim submission period from 30 to 90 days, providing customers with more time to adjust their travel plans and file claims.
Raymond Ong, CEO of Etiqa Insurance Singapore, stated, “We understand the stress and uncertainty that the impending Jetstar Asia closure has brought to customers. We hope this goodwill gesture helps ease challenges faced by those with disrupted travel plans.”
Affected customers can also claim up to $200 (S$200) for fare differences if they rebook flights during the same travel period. For those experiencing flight disruptions between 11 and 31 July 2025, claims can be filed under the Travel Delay Clause. All claims must be supported by documentation from relevant service providers.
Etiqa Insurance Singapore, a subsidiary of Maybank Ageas Holdings Berhad, has been serving customers since 1961 and is regulated by the Monetary Authority of Singapore. This proactive approach underscores its commitment to customer support during unforeseen circumstances.