Agentic AI is set to revolutionise industries, potentially generating $450 billion in economic value by 2028, according to a report by the Capgemini Research Institute. However, the report highlights a significant gap between ambition and readiness, with only 2% of organisations having fully scaled AI deployment. Trust in AI agents is declining, with confidence in fully autonomous AI agents dropping from 43% to 27% over the past year due to privacy and ethical concerns.
In Singapore, 15% of organisations are piloting AI agents, yet 51% lack a strategy for implementation. Operations and customer services are the primary areas where AI agents are expected to manage processes. Despite the potential, only 7% of Singaporean organisations fully trust AI agents, a figure that has decreased since 2024. Safety and transparency are the top concerns, with 64% and 62% of organisations respectively citing these as risks.
The report emphasises the importance of human-AI collaboration, with 90% of executives viewing human involvement in AI workflows as beneficial. Franck Greverie, Capgemini’s Chief Portfolio & Technology Officer, stated, “The economic potential of AI agents is significant but realising this value depends on more than just the technology, it requires a comprehensive and strategic transformation across people, processes, and systems.”
As organisations strive to harness AI’s potential, the focus remains on building trust and integrating ethical AI principles. With only 7% of Singaporean organisations having fully integrated these principles, the report suggests a need for strategic transformation to support effective human-AI collaboration.
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