Agoda, the digital travel platform, has introduced the Property AMA (Ask Me Anything) Bot, an AI-powered chatbot designed to provide immediate answers to travellers’ hotel-specific queries. This innovative tool aims to streamline the booking process by delivering precise information swiftly, thereby helping users make more informed decisions.
Since its soft launch, the Property AMA Bot has rapidly gained traction, addressing over 30,000 hotel-related questions each day. Travellers frequently visit Agoda to explore accommodation options, compare amenities, and find the ideal stay. However, essential questions like “Is there parking available?” or “What’s the quality of the breakfast?” can often be obscured by extensive descriptions and reviews. The Property AMA Bot, integrated with ChatGPT and live property data, ensures that users receive up-to-date responses, enhancing their confidence in booking decisions.
Previously, Agoda users could contact property owners directly via a messaging system, but response times varied. The new bot offers real-time, reliable answers, available on all Agoda platforms, including desktop, mobile web, and app. Idan Zalzberg, Agoda’s Chief Technology Officer, stated, “The Property AMA Bot reduces uncertainty by answering questions instantly, leading to a smoother, more satisfying booking experience.”
With this launch, Agoda is advancing towards more responsive and user-friendly booking experiences, supporting a seamless journey from browsing to booking. The platform continues to offer a wide range of travel options, including over 5 million holiday properties, 130,000 flight routes, and 300,000 activities, all accessible via Agoda’s website or mobile app.
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