BIG CARiNG Group, Malaysia’s largest pharmacy chain, has announced a partnership with Lark, a leading productivity platform in Southeast Asia, to transform its digital healthcare operations. This collaboration will see Lark’s productivity tools deployed across BIG CARiNG Group’s extensive network of over 600 community stores, aiming to streamline operations and improve customer service.
Lark will act as the central hub, connecting BIG CARiNG Group’s headquarters, retail outlets, and distribution centres. This integration is designed to enhance team collaboration and enable quicker responses to customer and market demands. By improving internal processes, the partnership aims to allow staff to focus more on delivering high-quality healthcare services.
The initiative marks a strategic shift towards digital healthcare transformation for BIG CARiNG Group. By digitising and unifying daily operations, the group seeks to boost organisational efficiency and staff productivity. Lark’s platform will be pivotal in streamlining communications, managing workflows, and centralising information.
Key applications of this partnership include an all-in-one collaboration tool that integrates communication, approvals, forms, and ticketing into a single platform. This reduces the need for platform switching, thereby improving efficiency. Additionally, Lark’s tools will standardise and digitise processes, using Lark Base and Wiki to unify workflows and store checklists and standard operating procedures (SOPs), ensuring better compliance.
This partnership is expected to significantly enhance BIG CARiNG Group’s operational capabilities and customer experience, setting a new standard in digital healthcare services.
