Jollibee Singapore has been named the top fast food chain for customer service in Singapore, according to a survey by the Straits Times in collaboration with global research firm Statista. The survey, which gathered over 100,000 evaluations from more than 10,000 respondents, assessed companies on accessibility, communication, and professional competence. Jollibee emerged as the leader in the fast food category, reaffirming its commitment to delivering both great-tasting food and exceptional service.
The accolade highlights Jollibee’s dedication to its mission of providing joyful dining experiences. Dennis Flores, President of Jollibee Group EMEAA, stated, “This recognition from the Straits Times is a validation of Jollibee’s DNA—that our brand is not only about great-tasting food but also about spreading joy through consistently great customer service.” Most Jollibee outlets in Singapore boast an average Google rating of four stars, reflecting their reputation for warm and attentive service.
Jollibee’s popularity is further evidenced by a recent SGAG online poll, where its chicken was voted the top choice with 44% of the votes, surpassing other international brands. As part of its global expansion strategy, Jollibee is opening franchising opportunities in Europe, the Middle East, Asia, and Australia, aiming to bring its signature products and joyful dining experience to a wider audience.
With over 10,000 stores across 33 countries, Jollibee Foods Corporation continues to be one of the world’s fastest-growing restaurant companies, driven by its purpose of spreading joy through superior taste.
