Mastercard has successfully completed its first live, authenticated agentic transaction in Singapore, partnering with DBS and UOB. This significant development in AI-powered commerce involved an AI agent booking a ride to Changi Airport through hoppa, a global mobility provider. The transaction was facilitated by CardInfoLink’s AI agent, which connects to hoppa’s taxi and airport limousine network.
The transaction utilised Mastercard Payment Passkeys for strong consumer verification and data protection. Minsook Cho, Country Manager for Singapore at Mastercard, stated, “As the nation advances its AI agenda, Mastercard’s first live agentic transaction shows how innovation can be brought into everyday services responsibly and securely with Agent Pay.”
This initiative is part of Mastercard’s broader strategy to expand agentic commerce across Asia Pacific, following similar transactions in Australia, New Zealand, and India. The company aims to establish a regional AI Centre of Excellence in Singapore to drive innovation and strengthen governance for AI-led transactions.
Ananya Sen, Group Head of Regional Consumer Products at DBS Bank, emphasised the importance of robust safeguards and transparency in autonomous transactions, whilst Pratik Bhattacharjee, Head of Group Cards and Payment Products at UOB, highlighted the collaboration’s role in delivering secure and seamless AI-powered banking experiences.
Mastercard plans to continue working with partners to expand the use of secure, authenticated agentic transactions across various industry segments, including transportation, travel, entertainment, and retail. This move underscores Mastercard’s commitment to building a trusted framework for AI-powered commerce.
