A recent report by Docusign and Deloitte has revealed that whilst Singapore excels in digital trust, it lags behind its Asia Pacific peers in adopting AI and automation in agreement management. The 2025 Optimising Agreement Management report highlights that 89% of Singaporean business leaders express strong confidence in their agreement systems, yet only 16% of businesses have fully automated contract creation.
The study, which surveyed over 1,400 business leaders across 14 markets, underscores the strategic importance of agreement management in driving business performance. It found that organisations with mature agreement systems are 77% more likely to outperform their peers. However, Singapore trails behind Australia, New Zealand, and Japan in terms of automation and AI integration, with these countries reporting significantly higher levels of advanced capabilities.
Kartik Krishnamurthy, Vice President, Asia at Docusign, noted, “The divergence in agreement management maturity across APAC highlights unique opportunities for businesses in each market. Singapore’s strong foundation in digital governance and trust positions it well to accelerate AI adoption and automation in agreement processes.”
The report also indicates a shift in how agreement management is perceived within organisations, with over 75% of businesses now assigning C-level oversight to these processes. This reflects a move from viewing agreement management as a back-office function to recognising it as a critical component of business infrastructure.
As Singapore looks to enhance its agreement capabilities, the report suggests that embracing AI and automation could unlock significant productivity gains and ensure competitiveness in a digital-first economy.
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