Singapore travellers are at the forefront of adopting digital technology in travel, with 79% expressing willingness to use biometric gateways at airports, according to a new study by Amadeus. This figure significantly surpasses the global average of 69%, highlighting Singapore’s tech-forward traveller profile. The study, titled “Connected Journeys: How Technology Will Transform Travel in the Next Decade,” explores the evolving needs of travellers who are increasingly integrating technology into their journeys whilst maintaining high expectations for reliability.
The research reveals that Singaporeans are not only keen on biometric gateways but also interested in other digital solutions. For instance, 36% are open to using biometric security to expedite queuing times, whilst 33% seek real-time updates on traffic and arrivals. Additionally, 62% prefer to check their luggage from home rather than at the airport.
Beyond biometrics, the demand for integrated travel solutions is growing. About 32% of respondents favour a single ‘super app’ to manage all travel-related information, from flight updates to hotel bookings. Business travellers share similar preferences, with 34% desiring a consolidated travel application and 32% valuing smart luggage tracking.
Generative AI is also gaining traction, with its usage for trip planning nearly doubling from 11% in 2024 to 20% this year. Despite the enthusiasm for digital innovation, the study underscores the importance of reliability, with 76% of travellers willing to rebook with providers who manage disruptions efficiently.
Javier Laforgue, Executive Vice President of Amadeus, noted, “The rapid adoption of new technology among Singapore travellers shows a real appetite for smarter, more personalised and seamless journeys.” However, he emphasised that blending technology with reliable support is crucial for building lasting confidence and loyalty among travellers.
