Singapore-headquartered TDCX, a prominent business process outsourcing (BPO) company, has maintained its position as the leading Southeast Asian outsourced customer experience (CX) provider, according to the Outsource Accelerator (OA) 500 Index for 2025. The firm has also improved its global standing, moving up to 17th place in the rankings, which assess over 3,200 BPO companies worldwide.
The OA500 Index evaluates firms based on their global network strength and commitment to excellence, considering factors such as geographic footprint, online prominence, and reputation. TDCX’s rise in the rankings highlights its dedication to delivering exceptional CX services, a commitment underscored by its recent acquisition of Open Access BPO and the expansion of its AI-driven solutions.
Angie Tay, Group Chief Operating Officer of TDCX, emphasised the importance of customer experience in today’s volatile business environment. “Customer experience is one of the most powerful trust builders for brands. When done well, it strengthens relationships, drives loyalty, and enhances customer lifetime value,” she said.
TDCX has also launched an AI enablement programme for its customer experience agents, in collaboration with Google Cloud Skills Boost. This initiative aims to equip agents with skills in machine learning, natural language processing, and AI ethics, granting them professional certification and aligning with TDCX’s goal of cultivating a future-ready workforce.
Derek Gallimore, Founder and CEO of Outsource Accelerator, praised TDCX for its ability to blend technological innovation with human expertise, setting a “gold standard in outsourcing” that modern enterprises rely on.
With over 20,000 employees across 39 locations worldwide, TDCX continues to provide comprehensive coverage in Asia, Europe, and the United States, supporting industries such as digital advertising, e-commerce, and fintech.
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