CIMB Singapore has been acknowledged for its exceptional customer service, securing a place in The Straits Times’ Best Customer Service Survey for 2025–26 for the third consecutive year. Conducted by The Straits Times and Statista, the survey evaluated feedback from over 10,000 customers, with more than 100,000 assessments across various brands. Only the top three to five brands in each category were recognised.
Victor Lee, CEO of CIMB’s Growth Markets and Singapore, expressed gratitude, stating, “Service excellence is in our DNA. To be recognised three years running is truly humbling and it is a reflection of the dedication of our people who live our purpose of advancing customers and society every day.”
As a challenger bank in Singapore, CIMB distinguishes itself by leveraging its ASEAN network and focusing on customer needs. This strategy has led to significant growth, with consumer customers increasing 21 times and commercial clients 26 times from 2020 to 2024. In 2024, CIMB Singapore achieved a 39% year-on-year increase in profit before tax.
CIMB continues to redefine service excellence by offering a comprehensive range of services, including 24/7 fixed deposit services via the CIMB Clicks mobile app and dedicated relationship managers for clients. The bank remains committed to providing customer-first experiences that simplify and enhance banking.
CIMB’s ongoing commitment to service excellence and innovation ensures its continued prominence in Singapore’s competitive financial market. The bank’s achievements underscore its dedication to delivering impactful and sustainable finance solutions across the region.
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