Zurich Insurance has introduced two innovative features—Digital Wallet Policy Cards and Travel Alerts—as part of its Zurich Edge proposition, aiming to enhance customer experience across Singapore, Malaysia, and Australia. These features provide seamless access to insurance information and real-time travel updates, ensuring safety and convenience for customers.
The Digital Wallet Policy Cards, developed in collaboration with Miss Moneypenny Technologies, integrate with Google Wallet and Apple Wallet, allowing instant access to policy details and emergency contacts. This first-of-its-kind solution for travel and motor insurance in the Asia Pacific region also enables sharing of policy information via QR codes and hyperlinks, which is crucial during emergencies. Anna Bojic, CEO of Miss Moneypenny Technologies, stated, “The Digital Wallet Policy Card is not just digital proof, but a living, interactive connection to Zurich’s services.”
Travel Alerts, powered by Riskline, offer pre-trip advice and real-time updates, delivered directly to customers’ email inboxes. This service eliminates the need for additional apps, providing peace of mind and timely support. Suzanne Sangiovese, CEO of Riskline, emphasised the importance of traveller safety, saying, “We ensure they feel supported and informed before and during their journeys.”
The rollout of these features marks the first phase of Zurich’s digital distribution platform expansion in the Asia Pacific, with plans to extend to more markets soon. Customer feedback highlights the effectiveness of these services, with 100% of respondents feeling better informed and 77% experiencing reduced stress when travelling.
