Collinson International and Sompo have announced the expansion of their strategic partnership to launch Sompo Smart Delay in Singapore, mainland China, and Malaysia. This initiative allows policyholders of selected Sompo travel insurance plans to access over 1,800 airport lounges and travel experiences during flight delays, enhancing the travel experience by transforming disruptions into more comfortable situations.
Eligible policyholders must register their flights at least two hours in advance in Singapore, or three hours in Malaysia and mainland China, to benefit from the service. In the event of a delay, they receive a digital access voucher for immediate use, granting access to airport lounges or alternative experiences such as spa sessions or restaurant discounts, without needing to file a claim.
The expansion comes amid rising flight disruptions, with 54 million travellers in the Asia Pacific (APAC) affected by delays over one hour in the first half of 2025. According to Collinson International’s report, “Tomorrow’s Journey: Smarter, Faster, Connected,” 80% of APAC travellers have visited a lounge at least once, highlighting the importance of premium services in airports.
Todd Handcock, Chief Commercial Officer at Collinson International, stated, “As lounge access and premium services become increasingly important to travellers, particularly in the event of a flight delay, this expansion underscores our shared commitment to elevating the travel experience across APAC.”
Bill Zhang, President of Consumer Lines at Sompo, added, “Leveraging Collinson International’s extensive portfolio of airport lounges and travel network, this new feature will enhance the travel experience and reinforce our commitment to meeting the evolving needs of our customers.”
