Agora, a leader in real-time engagement and conversational AI technologies, has partnered with Vietnam’s FPT Corporation to expand artificial intelligence (AI) adoption in Southeast Asia’s banking and financial services sector. This strategic collaboration, announced on 24 February 2026, combines Agora’s real-time communications and AI platform with FPT’s enterprise AI capabilities to enhance customer engagement, automate workflows, and ensure regulatory compliance.
The partnership comes as financial institutions in Southeast Asia accelerate digital transformation to meet rising mobile adoption and customer demand for personalised banking services. “As banking and financial services across Southeast Asia continue to digitise, innovation must go hand in hand with trust, security, and compliance,” said Tony Wang, Co-founder of Agora.
FPT’s AI solutions are already utilised by over 40 banks globally, including Sacombank, which has seen a 58% increase in call handling capacity through AI Voice Agents. Vietcombank and Home Credit Vietnam also leverage FPT’s AI to streamline operations and improve customer service.
The joint solution aims to deliver secure, multilingual digital interactions across various platforms, supporting retail and corporate banking, lending, insurance, and cross-border interactions. As competition intensifies in markets like Singapore, Vietnam, Indonesia, and Thailand, the Agora-FPT partnership positions both companies to meet the growing demand for AI-driven engagement platforms in the region’s financial services sector.
