bolttech, a Singapore-based insurtech company, has unveiled its new AI-driven customer service solutions at the AWS Summit Singapore 2025. The initiative, known as the “bolttech GenAI Factory,” is built on Amazon Bedrock and aims to enhance operational efficiency and customer experiences whilst reducing costs. By leveraging AWS’s infrastructure, bolttech plans to improve prediction, prevention, and recovery in its insurance offerings.
The company’s AI solutions will enhance risk assessment, offer personalised insurance products, and implement early warning systems for potential threats. Additionally, AI-powered chatbots and virtual assistants will expedite claims processing, providing instant support to policyholders.
The summit also highlighted other significant collaborations. The National Institute of Education (NIE) and AWS have signed a three-year Memorandum of Understanding to launch the Technology for Education Centre, aiming to drive digital transformation in education. This partnership will empower educators and students to innovate and address real-world issues using cloud computing and AI.
SaladStop!, a Singapore-based restaurant chain, has also embraced AI by developing a Gen AI assistant for personalised nutrition recommendations. Supported by the Infocomm Media Development Authority’s GenAI x Digital Leaders Initiative, this move is expected to enhance customer retention and potentially double online orders.
Razer, a global lifestyle brand for gamers, announced its upcoming AI-powered Game Assistant and Quality Assurance Companion, designed to revolutionise game development using AWS’s cloud infrastructure.
These initiatives underscore AWS’s commitment to advancing AI adoption in Singapore, with plans to train 5,000 individuals annually in AI skills from 2024 to 2026. The AWS AI Spring Singapore programme continues to support businesses and nurture local talent, fostering a robust AI ecosystem in the region.
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