Marina Bay Sands has introduced a fleet of 12 Autonomous Mobile Robots (AMRs) to streamline back-of-house deliveries, marking a first in Singapore’s hospitality industry. These robots, typically used in factories, are now optimising operations at the hotel and Expo & Convention Centre, reducing labour dependency by up to 30%.
Before the AMRs, the integrated resort managed over 200 manual deliveries daily across 80 routes. With delivery volumes increasing by 35% between 2019 and 2023, automation became essential. The AMRs, capable of carrying up to 300kg and navigating 20 pre-programmed routes, have allowed staff to focus on higher-value tasks such as inventory management.
Shijith Prathapan, Vice President of Procurement and Supply Chain at Marina Bay Sands, stated, “Running a large-scale integrated resort like Marina Bay Sands requires effective workforce planning, and since day one, we have fostered a culture of productivity by investing in innovation.”
The resort’s commitment to innovation extends to food waste management. Since 2013, Marina Bay Sands has diverted nearly 10 million kg of food waste from landfills. In 2024, the resort completed a pilot of WasteMaster technology, converting food waste into fish feed, furthering its sustainability goals.
Meridith Beaujean, Executive Director of Sustainability, noted, “Through various technologies and best practices, we diverted 65% of our food waste in 2024, and hope to achieve 100% by end-2025.”
Marina Bay Sands continues to enhance productivity, with over 200 automated processes repurposing 162,000 manhours annually. The resort plans to introduce five more AMRs in the latter half of 2025.
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