The Singtel Group has announced a renewed Memorandum of Understanding (MOU) with the Union of Telecoms Employees of Singapore (UTES) to enhance workforce transformation through AI readiness. This initiative, unveiled during Singtel’s BIG Learning Fiesta, seeks to equip employees with AI skills to drive business growth and improve customer experiences.
The MOU builds on previous efforts, including a S$45m investment in 2019 under the ACT initiative, aimed at deepening digital skills. The renewed focus will accelerate upskilling in AI, emerging technologies, and sustainability, empowering employees to create their own learning paths. Singtel has already trained 13,000 employees in foundational AI knowledge, with plans to expand this to all Singapore-based staff.
Singtel’s CEO, Yuen Kuan Moon, emphasised the importance of AI in transforming work and preparing employees for future roles. “AI is transforming the way we live and work, and even redefining what jobs will look like in the future,” he stated. The company aims to develop AI practitioners and specialists, aligning with Singapore’s National AI Strategy.
The strategy positions Singtel as an adopter, builder-provider, and enabler of AI, creating AI-related career paths within the organisation. This includes opportunities in data centres through its arm, Nxera, which recently hosted a Sustainable AI Data Centre Career Day. The initiative underscores Singtel’s commitment to innovation and sustainable growth.
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