Tune Talk, Malaysia’s fastest-growing mobile network operator, has announced a strategic partnership with Truecaller, the global leader in trusted communication platforms. This collaboration aims to enhance customer interactions by introducing more transparency and reliability in the telecom sector. Through the Truecaller Customer Experience Solution, Tune Talk will ensure that every customer call is transparent and recognisable, featuring a verified business caller ID with the company’s name, logo, and call purpose.
The partnership introduces features such as Business Profile, Call Reason, and Call Me Back, which provide customers with clarity and control over their interactions with Tune Talk. These capabilities are set to redefine customer engagement by ensuring that calls related to account support, loyalty offers, or plan renewals are clearly identified and understood.
Gurtaj Singh Padda, co-founder and CEO of Tune Talk, emphasised the importance of trust in customer relationships, stating, “Partnering with Truecaller allows us to take a proactive step towards greater transparency, clarity, and customer assurance.” Priyam Bose, Global Head of GTM and Developer Products at Truecaller, added, “Our partnership with Tune Talk empowers Malaysian businesses to communicate with their customers in a more transparent, credible, and secure way.”
This initiative underscores Tune Talk’s commitment to innovation and customer satisfaction, setting a new benchmark for customer engagement in Malaysia’s telecom sector. As Tune Talk continues to digitalise and scale, this partnership is expected to foster stronger, long-term relationships built on trust and transparency.
