Watsons, Singapore’s leading health and beauty retailer, has unveiled the nation’s first retail pharmacy eConsultation service, a digital platform aimed at enhancing healthcare accessibility. Available via the Watsons website and mobile app, this service allows users to consult with certified pharmacists for free on various health issues, including minor ailments and medication guidance.
The eConsultation service offers personalised advice, complete with price transparency and product recommendations, which can be ordered online for home delivery. Irene Lau, Managing Director of Watsons Singapore & New Markets, stated, “We’re bringing the trusted expertise and personalised care of our pharmacists directly to you.”
The service addresses common health concerns such as coughs, fevers, digestive disorders, and skin conditions. Consultations are secure, confidential, and encrypted, ensuring customer privacy. The process involves visiting the Watsons platform, registering, and speaking with a pharmacist. Customers can then purchase recommended products online.
Watsons offers three delivery options: express within three hours, same-day evening delivery, and next business day. The service operates Monday to Friday, 12:00 PM to 5:30 PM, excluding public holidays, and requires a valid photo ID for pharmacy-only medications. This initiative marks a significant step in making healthcare more accessible and convenient for Singaporeans.
