Western Union and TenPay Global, Tencent’s cross-border payment platform, have announced a strategic partnership aimed at revolutionising remittance services. This collaboration introduces a cobranded flagship store in Singapore’s Chinatown, combining physical and digital remittance solutions for a seamless customer experience.
The new store, located at the People’s Park Complex, integrates Western Union’s retail network with TenPay Global’s payment capabilities. Customers can initiate money transfers via their mobile devices and finalise transactions either in cash or digitally at the counter. The process is streamlined with prefilled sender and receiver information, reducing the need for physical forms and saving time.
Vince Tallent, Senior Vice President and Head of Asia-Pacific for Western Union, expressed enthusiasm about the partnership, stating, “We are delighted to be partnering with Tencent, one of the world’s most innovative technology companies. This strategic partnership marks an exciting new chapter in our presence in the country.”
Wenhui Yang, CEO of TenPay Global Singapore, highlighted the benefits of the collaboration, saying, “Through the Weixin and Mini Programmes ecosystem, we are empowering digital transformation in offline remittances to enable users to enjoy a smoother, more connected, and efficient remittance experience.”
This partnership signifies a significant step in enhancing cross-border money transfers, making them more inclusive and accessible. With the integration of digital innovation and a trusted retail network, Western Union and TenPay Global aim to offer a more connected remittance service, bridging online and offline channels for customers. The flagship store is one of Western Union’s 20 branches in Singapore, further solidifying its commitment to serving the local community.
