Singlife, a prominent financial services company, has announced its support for customers impacted by the abrupt cessation of Jetstar Asia’s operations. The insurer will provide full reimbursement for Jetstar Asia tickets to policyholders who purchased its single trip and annual travel insurance plans before 8:00 a.m. on 11 June 2025, if refunds are not available from the airline. Additionally, eligible customers can claim non-refundable expenses such as accommodation, transport, and entertainment, subject to policy terms.
The decision comes as a response to the stress and uncertainty faced by travellers due to the airline’s sudden shutdown. Alvino Kor, Senior Vice President of General Insurance at Singlife, stated, “We understand the stress and uncertainty caused by the sudden halt of Jetstar Asia’s services. Whilst the shutdown of an airline is not usually covered under our standard travel insurance policies, we believe it is important to step up and support our customers through this disruption.”
This initiative underscores Singlife’s commitment to customer support, complementing its existing offerings like flexible trip cancellation and coverage for air turbulence injuries. Affected customers are encouraged to contact Singlife’s Customer Service for assistance, with claims assessed according to policy limits and conditions.
Singlife, formed from the merger of Aviva Singapore and Singlife in 2022, continues to be a key player in the insurance sector, offering a wide range of products and maintaining a strong digital presence. The company is a wholly owned subsidiary of Sumitomo Life, one of Japan’s largest life insurance firms.
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