DHL Express has announced the appointment of Karen Tan as Chief Information Officer (CIO) for the Asia-Pacific region, effective 1 September. Based in Singapore, Tan succeeds Jimmy Yeoh, who will retire at the end of the year after 33 years with the company. Tan’s new role will involve overseeing IT infrastructure, digital acceleration, and cybersecurity strategy across more than 40 countries and territories.
Tan previously served as CIO for DHL Express Singapore, where she developed a digitalisation framework and enhanced data protection measures. Her leadership in diversity and inclusion initiatives, such as International Women’s Day, has also been notable. In her new position, Tan aims to facilitate cross-functional collaboration and enhance customer service.
Ken Lee, CEO for Asia Pacific at DHL Express, remarked, “A robust IT strategy will empower us to become more agile, reliable, and resilient. Karen’s proven track record makes her the ideal leader to take our Asia Pacific IT function to the next level.”
Tan began her career at DHL Express in 1990 and has held various roles, including Vice President of Operations Programmes for Asia Pacific. She expressed her enthusiasm for the new role, stating, “Asia Pacific is a dynamic and diverse region, and I am honoured to work closely with a passionate team committed to driving innovation and operational excellence.”
This leadership change underscores DHL’s commitment to digital innovation and talent development, aligning with its Strategy 2030 to enhance customer experience through digitalisation.
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