foodpanda has announced a 30% reduction in delivery partner accidents across the Asia-Pacific region since 2023, attributed to the expansion of its ‘panda hearts’ programme. This initiative, launched last year, focuses on the safety, well-being, and personal growth of delivery partners, combining education, equipment, and technology to ensure safer journeys.
The programme includes multi-layered, locally tailored efforts across 10 markets. Key initiatives involve safety workshops and traffic rule refreshers in Bangladesh, Cambodia, and Pakistan, as well as a Rider Safety Month in Singapore, which increased delivery partner satisfaction from 46.4% to 51.7%. Protective gear, such as safety kits and reflective decals, has been distributed in Singapore, Pakistan, and Taiwan, contributing to a 99.99% delivery safety rate in Taiwan.
Anson Chin, Senior Director of Logistics at foodpanda, stated, “Our sustained initiatives over the past two years have pushed a significant overall reduction in accident rates. This success is a testament to our long-term commitment to creating a safer environment for all our delivery partners on the road.”
In addition to training and gear, foodpanda offers free 24-hour accident insurance in Cambodia, Pakistan, and Laos. Collaborations with government agencies and traffic authorities in Cambodia, Hong Kong, Pakistan, and Singapore further bolster safety efforts.
Looking ahead, foodpanda plans to enhance traffic safety through localised campaigns, new in-app fatigue management alerts, and broader partnerships with governments and NGOs to promote road safety education.
