Allianz General Insurance Company (Malaysia) Berhad is taking decisive action to support customers affected by recent floods across Malaysia. With heavy rainfall expected to continue, the company has mobilised resources to offer immediate relief, including fast-tracked claims settlements and towing assistance. Damian Williams, Chief Claims Officer, stated, “Our proactive approach is aimed at expediting claims processes and achieving fast settlements, therefore relieving the financial strain on our customers.”
Allianz General has stationed Road Rangers tow lorries nationwide and deployed six Allianz-branded 4×4 vehicles along with a team of adjusters to flood-hit areas such as Kedah, Kelantan, and Klang Valley. Policyholders are urged to report claims by calling 1-800-22-5542, where the process will begin immediately. Free towing services are available for Motor Car Comprehensive, Motorcycle Comprehensive, and Motorcycle Plus Comprehensive policyholders.
For those with Special Perils cover, the claims process has been streamlined to ensure efficiency. Settlements for individual policies like Smart Home Cover and commercial policies such as Fire and Allianz Business Shield are being expedited, with interim payments processed within five days of adjuster visits. Allianz General is also waiving the reinstatement value and mortgagee clauses for individual policyholders impacted by the floods.
Commercial fire insurance policyholders will receive interim payments within five days of adjuster visits, with additional payments issued if claims are unresolved within 28 days. This initiative underscores Allianz General’s commitment to providing continuous support during challenging times.
