Grab has been awarded the first Cross-Border Ride-Hail Service Operator Licence by the Land Transport Authority, allowing it to launch a new cross-border taxi booking service. The Cross-Border SG-JB (Beta) pilot will enable passengers to book door-to-door rides from Singapore to various locations in Malaysia, including Johor Bahru, Iskandar Puteri, Forest City, Kulai, and Senai. Bookings can be made via the Grab app between 12 hours and seven days in advance.
The pilot, set to begin on 4 May 2026, aims to improve travel across one of the world’s busiest land borders. Alex Hungate, President and COO of Grab, stated, “Our passengers and business customers in both Singapore and Malaysia are eagerly awaiting door-to-door cross-border taxi services.” He emphasised the growing demand for transport options, particularly for group travel.
Key features of the service include fixed upfront fares, a choice of 4-seater and 6-seater vehicles, and comprehensive safety measures. Grab will offer an introductory discount of up to 20% to encourage users to try the service. Additionally, the service will expand as more licensed taxis are onboarded, with feedback from users helping to refine operations.
The initiative is part of a broader effort by the Singaporean and Malaysian governments to enhance cross-border connectivity, with 300 licences to be issued to taxi drivers in each country this year. This development is expected to streamline processes for drivers and expand earning opportunities.
