The latest Mulesoft Connectivity Benchmark report from Salesforce reveals that Singaporean organisations are set to increase their use of AI agents by 58% over the next two years. Despite this growth, 50% of these agents currently operate in isolated silos, posing significant orchestration and governance challenges for IT leaders.
AI agents are increasingly seen as vital to enterprise productivity, with 98% of Singapore IT leaders acknowledging their role in enhancing employee experiences. However, the report highlights that only 27% of the 1,002 applications used by enterprises are integrated, leading to concerns about disconnected workflows and the rise of shadow AI.
To tackle these issues, organisations are turning to API-driven architectures. APIs are described as the “connective tissue” that can transform fragmented AI tools into a cohesive system. Currently, 45% of Singaporean organisations are using APIs to connect and govern AI, with 96% of IT leaders agreeing that seamless data integration is crucial for AI success.
Gavin Barfield, Vice President and CTO of Solutions at Salesforce ASEAN, emphasised the importance of a unified foundation, stating, “Agents can only be as effective as the data and business logic they’re grounded in.” Kurt Anderson from Deloitte Consulting LLP added that success requires “reimagining integration strategies to build a foundation that is sustainable and secure.”
As Singapore moves towards becoming an Agentic Enterprise, the focus will remain on overcoming integration challenges to fully leverage the potential of AI agents.
