EHL Hospitality Business School has spotlighted the crucial role of artificial intelligence (AI) and human-centric leadership in the hospitality sector at its inaugural HumanX Summit. As Singapore transitions into an AI-driven economy, only 15% of local workers feel secure in their jobs, highlighting the need for empowering workers amidst technological shifts. The summit underscored the importance of empathy, emotional intelligence, and anticipatory leadership as AI continues to reshape industries.
The summit, held on 19 and 20 May at EHL Hospitality Business School in Lausanne, gathered over 800 participants from more than 40 countries. Key announcements included the launch of the EHL Centre of Excellence for Human Intelligence and Leadership (CHIL), aimed at fostering sustainable workplaces through applied research. Additionally, the second edition of the EHL Well-being Report was released, emphasising the integration of AI and supportive work environments as key to guest and employee well-being.
The summit also introduced the EHL Ventures Growth Programme, designed to support startups with human-centric innovations. As the hospitality industry evolves, the emphasis on human capabilities alongside technological advancements is expected to drive future growth. The next edition of the HumanX Summit is scheduled for 11 and 12 May 2027.
