Grab Finance, the financial services division of Southeast Asia’s leading superapp, has significantly enhanced credit access in the region by implementing over 22 decision workflows across six countries. This initiative, powered by the FICO Platform, has increased credit offer eligibility rates by nearly 50%, benefiting more than 46 million consumers, as well as millions of merchants and drivers within the Grab ecosystem.
The FICO Platform utilises behavioural and transactional data, such as ride frequency and merchant revenues, to provide automated, pre-approved credit offers. This approach helps expand credit access for users lacking traditional credit histories by offering a comprehensive view of creditworthiness whilst managing risk effectively.
Andre Tan, Regional Head of Lending Risk Platforms at Grab Finance, stated, “Grab saw a strategic opportunity to make financing in Southeast Asia more accessible by leveraging our superapp ecosystem and behavioural data.” This strategy enables Grab to deliver real-time credit offers, expanding financial inclusion for underserved users.
Southeast Asia, home to over 700 million people, faces challenges with a large underbanked population. Grab Finance’s initiative addresses data scarcity issues by using in-app behavioural signals to develop alternative risk models. The project, completed in under eight months, involved 22 decision workflows across Grab’s customer portfolios, including driver-partners, passengers, and merchant-partners.
