Manulife has inaugurated its Artificial Intelligence Centre of Excellence (AI CoE) in Singapore, aiming to streamline insurance processes and enhance customer experiences through advanced AI solutions. The launch, attended by Senior Parliamentary Secretary Hanyan Goh, showcased AI applications in sales, underwriting, and customer service, reinforcing Manulife’s position as a leader in AI-driven insurance.
The AI CoE will focus on developing use cases across various sectors, including underwriting and customer engagement, ensuring that AI advancements are transparent and secure. Manulife plans to collaborate with local institutions like the Institute of Banking and Finance and universities to build skills in AI governance and responsible development. “AI gives us the opportunity to deliver better, faster, and more personalised service to customers,” said Benoit Meslet, CEO of Manulife Singapore.
Singapore’s robust digital infrastructure and innovation ecosystem make it an ideal location for this initiative. The CoE will also contribute to workforce development, offering internships and training programmes to enhance AI literacy and skills among employees. Philbert Gomez, from Digital Industry Singapore, highlighted the CoE’s role in showcasing AI’s benefits in the insurance sector and creating opportunities for local talent.
Manulife’s global AI capabilities are already recognised, with the company ranked as the top life insurer in the Evident AI Index for Insurance. The Singapore CoE will further these efforts, enabling more efficient operations and higher-quality service delivery. This initiative underscores Manulife’s commitment to leveraging technology for improved customer experiences and value creation.
