Respondio, a Malaysia-based customer conversation management platform, has announced a $62.5m Series B funding round led by Camber Partners, with participation from Endeavour Catalyst and existing investors. The new capital will support Respondio’s expansion into North America and Europe, focusing on mergers and acquisitions to strengthen its market presence.
The platform, which unifies various messaging apps and communication channels into a single interface, serves over 10,000 businesses across 180 countries, including notable names like Toyota and British Airways. Respondio’s AI-powered system processes 2 billion messages per quarter, driving significant revenue growth for midmarket B2C businesses in sectors such as education, healthcare, and retail.
CEO Gerardo Salandra highlighted the company’s profitable growth, noting a 169% year-over-year increase in annual recurring revenue, reaching $35m with a 30% profit margin. “We built Respondio over nine years across markets most competitors never entered and did it profitably,” Salandra stated, emphasising the company’s strong product-market fit and unit economics.
Camber Partners, known for investing in capital-efficient software businesses, sees Respondio as a leader in AI-native customer conversations. Scott Irwin, founder of Camber Partners, remarked, “Respondio is positioned to lead this category at a global scale.”
The funding will accelerate Respondio’s entry into North America and Europe, where social commerce is rapidly growing. Reid Hoffman, co-founder of LinkedIn and Chairman of Endeavour Catalyst, expressed enthusiasm for supporting Respondio’s expansion, recognising its potential to scale in the world’s largest economies.
