Salesforce has introduced the Enterprise AI Harness, a comprehensive AI framework designed to streamline complex business processes by integrating AI capabilities across enterprises. This new architecture aims to provide a cohesive foundation for AI, enabling agents to understand, plan, and execute tasks within enterprise controls without the need for separate management of each AI experience.
The Enterprise AI Harness is built around six core capabilities: context, agency, action, governance, security, and models. These components work together to ensure AI can operate effectively and securely across various business functions. A notable feature is the AI Control Plane, which offers businesses a centralised platform to manage and control AI agents and capabilities as they proliferate throughout the enterprise.
Rohan Kumar, President and Chief Platform and Engineering Officer at Salesforce, highlighted the importance of proprietary context in differentiating enterprises. “What will differentiate an enterprise is the trusted, proprietary context it brings to that intelligence — starting with the customer — and its ability to securely turn that context into action,” he stated.
The Enterprise AI Harness is designed to be flexible, allowing companies to integrate Salesforce technology with existing systems or third-party models. This adaptability is crucial as AI technologies continue to evolve. Salesforce’s new AI Control Plane further enhances this flexibility by providing a consistent layer of visibility and control over AI operations, ensuring businesses can manage AI performance, costs, and compliance effectively.
Salesforce plans to roll out new capabilities and a unified experience for the Enterprise AI Harness starting in early fiscal FY28, building on the technologies already available today.
