TP in Malaysia has announced the opening of a new operations centre in Johor Bahru, marking a significant expansion of its presence in Malaysia. This development aims to bolster the company’s ability to serve businesses across Singapore and Southeast Asia by creating a strategic nearshore hub for customer experience, digital operations, and revenue services.
The Johor Bahru site complements TP’s existing facilities in Kuala Lumpur and Penang, extending its national coverage. It offers Singapore-based businesses access to Malaysia’s skilled multilingual workforce, supported by a flexible cross-border operating model. Situated within the Johor-Singapore Special Economic Zone, the site is strategically positioned to meet the growing demand from Singapore-headquartered companies and multinational organisations expanding in the region.
Andy Rangel, CEO of TP in Malaysia, stated, “Johor Bahru enhances our national footprint and represents an important milestone in TP’s growth across Malaysia. It provides access to exceptional multilingual talent whilst creating a unique nearshore proposition for Singapore-based businesses.”
Malaysia’s appeal as a digital services destination is underscored by its Global Business Services industry, which is home to 749 companies and projected to generate RM28.14b in revenue. Johor’s rapid economic growth further strengthens its potential as a hub for technology-enabled services.
The new facility will initially support a leading global e-commerce company, with future growth anticipated from multinational and Singapore-based enterprises. It will also bolster TP’s Revenue as a Service capabilities, aiding companies in extending their sales and revenue operations through specialised talent and AI-enabled solutions.
