HealthMetrics, a leading digital Third-party Administrator (TPA) in Southeast Asia, has officially launched HealthMetrics Indonesia, enhancing access for Indonesian and international patients to Singapore healthcare providers. This expansion, announced on 17 April 2025, integrates HealthMetrics’ advanced digital infrastructure with the expertise of Across Asia Assist Indonesia, acquired in 2022.
The initiative allows over 850 Singapore healthcare providers, including HMI Surgery Centre, to connect with HealthMetrics’ extensive client base in Indonesia and the region. This move is significant as Indonesia accounts for more than half of Singapore’s inbound medical tourists. Alvin Yuan, Group CEO of HealthMetrics Group, stated, “We see ourselves not just as a digital TPA – but as a regional enabler of smarter, connected healthcare ecosystems.”
HealthMetrics’ platform, which includes the Global Member App and International Assistance Hub, facilitates seamless cross-border healthcare access. The app offers real-time claims submission and tracking, whilst the hub connects over 15,000 direct billing providers regionally. This digital-first approach aims to improve access, efficiency, and quality of care for patients across Southeast Asia.
The launch event, HealthMetrics Spotlight 2025, held in Jakarta, highlighted the role of digital infrastructure in healthcare administration. Supported by Singapore-based partners like Curie Oncology and Forte Cardiology, the event underscored the importance of cross-border partnerships in advancing a connected healthcare experience.
HealthMetrics plans to continue its growth in Southeast Asia through strategic partnerships, aiming to exceed $1b in cumulative medical treatments by the end of 2025. This expansion underscores Singapore’s role as a premium medical hub and opens new opportunities for inbound medical travel.
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