DBS has been named the World’s Best AI Bank at the inaugural Global Finance AI In Finance Awards 2025, marking a significant achievement in its journey to become an AI-enabled bank. This accolade recognises DBS’s leadership in integrating responsible AI and digital innovation to enhance banking experiences whilst maintaining its commitment to empathy and customer-centric solutions.
The bank’s success is further underscored by additional awards for Best Corporate/Institutional AI Bank and Best Enhanced Customer Experience in the consumer AI banks category. Joseph Giarraputo, Founder & Editorial Director of Global Finance, praised DBS for its extensive AI model deployment, strong experimentation culture, and data-driven workforce. The bank has implemented over 1,500 AI models across more than 370 use cases, with an anticipated economic impact exceeding $730m (S$1b) in 2025.
DBS began its AI journey in 2014, investing heavily in platforms, processes, and people to scale AI innovations. These efforts have led to hyper-personalised customer experiences and enhanced employee productivity. For instance, DBS uses AI to provide investment insights and financial planning nudges, whilst its iCoach tool supports employee career development.
In addition to its AI accolades, DBS also triumphed in the Digital Bank Awards 2025, securing titles such as Best Corporate/Institutional Digital Bank in the World. Overall, DBS garnered six global, 15 regional, and 52 domestic awards, reinforcing its commitment to digital transformation and customer-focused banking services.
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