Salesforce has announced a significant expansion of its AI tool, Agentforce Coworker, which has seen a 21-fold increase in usage over the past three months. The tool, which helps enterprises delegate complex tasks through AI agents, has now surpassed 185,000 users, with companies like The Adecco Group implementing it across 40 countries.
Agentforce Coworker is designed to integrate seamlessly with existing Salesforce data and workflows, allowing users to activate it within minutes. It operates within established security and governance frameworks, ensuring that businesses can trust its deployment. The tool is now available across various platforms, including Microsoft Teams, iOS, Mac, and Windows, making it accessible wherever employees work.
New features include Conversation History, which allows users to pick up tasks where they left off, and Skills, which enable teams to utilise proven workflows efficiently. The tool also supports integration with Google Workspace and Microsoft 365, providing a comprehensive view of customer interactions beyond the CRM.
James Nakashima, SVP of Product Management at Salesforce, stated, “The next era of enterprise AI isn’t about giving users more agents to manage. It’s about giving them one Coworker that brings the right agents together to get work done.”
The pricing for Agentforce Coworker is set at $50 per user per month, offering a predictable cost structure as enterprises expand their usage. With its rapid adoption and practical applications across industries, Agentforce Coworker is poised to transform how businesses manage and delegate tasks.
