DBS has launched an innovative agentic AI solution aimed at transforming the preparation of complex credit assessments for corporate clients. This tool, now available to 1,500 bankers globally after a successful pilot with 150 users, automates over 70 tasks to produce a review-ready first draft of credit memos. This advancement allows relationship managers to dedicate more time to strategic client engagements.
Credit assessments are crucial for evaluating a company’s financial health and risk profile, but they are traditionally time-consuming. Relationship managers often spend up to 40% of their time on these tasks, which involve analysing vast amounts of data from various sources. DBS’s AI solution aims to cut this time by at least 30%, enabling managers to focus on strategic conversations and risk managers to concentrate on portfolio strategy and emerging risks.
Han Kwee Juan, Group Head of Institutional Banking at DBS, stated, “We believe that agentic AI can help to reimagine corporate banking. Through this capability, we have been able to capture the knowledge and insight of our best relationship managers and credit risk managers, turning these into a solution which enables us to level up the quality of our credit analysis at scale.”
This initiative is part of DBS’s broader strategy to integrate AI across its operations, enhancing both customer and employee experiences. The bank recently upgraded its virtual assistants, DBS Joy and DBS digibot, to serve 10 million customers across Singapore, Hong Kong, and Taiwan. As DBS continues to embed AI into its processes, it aims to amplify human expertise and focus on what matters most.
