DBS has announced a significant upgrade to its AI-enabled virtual assistants, DBS Joy and DBS digibot, now serving over 10 million customers in Singapore, Hong Kong, and Taiwan. The enhancements introduce Generative AI and agentic AI capabilities, allowing these virtual assistants to handle more than one million chats monthly, streamlining banking tasks for retail, wealth, and corporate clients.
DBS Joy, tailored for corporate and SME customers, has become fully agentic in Singapore, enabling users to perform simple banking tasks through a single conversation. This feature will expand to Hong Kong in September and other markets thereafter. Meanwhile, DBS digibot, designed for individual customers, will soon offer wealth-related conversational capabilities and later integrate agentic AI to facilitate tasks like checking card usage and managing rewards points.
Derrick Goh, DBS Group Chief Operating Officer, stated, “The true value of AI lies in delivering meaningful outcomes for customers at scale. Today, DBS Joy and DBS digibot serve more than 10 million customers across the region, enabling us to bring Gen AI and agentic AI into everyday banking interactions.”
The advancements aim to make banking more intuitive and efficient, reducing the need for manual searches and enhancing customer satisfaction. DBS digibot’s integration into the digiWealth platform from August 2026 will further empower customers in wealth management, providing seamless access to tailored advice and banking solutions. As DBS continues to innovate, these AI capabilities are set to redefine customer service in the banking sector.
