NTT DATA has launched its Software Defined Infrastructure (SDI) Services Agent, a new tool designed to help Singaporean organisations overcome infrastructure bottlenecks as they accelerate AI adoption. This innovation addresses challenges posed by fragmented and outdated IT systems, which are often exacerbated by siloed tools and multi-vendor complexities.
The SDI Services Agent offers a conversational interface that allows IT teams to interact with infrastructure using natural language. It unifies visibility and action across various environments, including networking, cybersecurity, and digital workplaces. This system shifts from reactive to proactive and autonomous operations, providing real-time visibility and AI-driven insights across complex, multivendor settings.
Chris Barnard, Vice President at IDC, highlighted the significance of this development, stating, “Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise. NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience.”
The agent also incorporates sustainability insights, enabling organisations to optimise the environmental impact of their infrastructure. According to NTT DATA’s Global AI Report, 34.5% of AI leaders are investing in rebuilding core applications with embedded AI capabilities.
Dilip Kumar, Global Head of Infrastructure Solutions at NTT DATA, emphasised the strategic importance of the new service, saying, “Our agentic SDI Services enable enterprises to move beyond ‘lights on’ operations and turn infrastructure performance into measurable outcomes.”
This launch marks a significant evolution in NTT DATA’s offerings, promising to enhance resilience, reduce operational costs, and accelerate the time to value for IT teams managing large-scale infrastructure estates.
