Travel Guard, a leading travel insurance brand, has relaunched in Singapore following its underwriting transition to Zurich Insurance Group. This move comes after Zurich’s US$600m acquisition of AIG’s personal travel business, including Travel Guard, in December 2024. The transition allows Travel Guard to leverage Zurich’s extensive global support network and offer a broader range of tailored coverage plans.
Jon Ford, Head of Asia for Zurich Cover-More, highlighted the benefits for Singaporean customers, noting the introduction of a new Travel Guard® Direct website. This platform provides easier access to various plans tailored for different travel needs, including short trips, family travel, and long-haul journeys. Ford emphasised the dynamic nature of the Singaporean travel market, which is characterised by tech-savvy under-40s and frequent short-haul international travel.
Ford stated, “Digital engagement is now the norm, with 82% of claims filed online. For travellers in Singapore and across the region, the expectation is increasingly mobile-first and fast.” Zurich Cover-More’s global command centres offer 24/7 emergency medical and security assistance, enhancing customer support.
Existing customers will continue to enjoy their current policy conditions, now backed by Zurich’s advanced digital capabilities. New offerings include up to S$2 million in overseas medical coverage, unlimited emergency evacuation, and protection for lost baggage and travel documents. The relaunch aims to simplify travel insurance and enhance customer understanding and satisfaction.
