Fingular’s digital financial services brand in India, TrustPaisa, has transitioned to a fully AI-driven system for evaluating consumer financing applications. This move, announced on 4 June 2026, allows all customer applications to be processed in real time by artificial intelligence, removing the need for manual intervention.
The new AI-powered decisioning framework evaluates applications based on partner-approved credit policies, risk parameters, and regulatory requirements. This ensures that each application is assessed within seconds, regardless of the time or volume of applications. As a result, TrustPaisa’s specialists can now focus on strategic tasks such as monitoring processing quality and overseeing decision controls.
For customers, this transition means a faster and more straightforward application process, with immediate resolutions available at any time. The system maintains consistent evaluation standards across all applications, enhancing customer experience.
Pushkar Prasad, CEO of TrustPaisa, stated, “This transition marks an important step in the development of TrustPaisa’s technology platform. By strengthening AI-enabled decisioning, we are improving speed, consistency, and operational efficiency whilst ensuring that risk controls, governance, and customer protection remain central to our approach.”
The AI system also improves operational efficiency by reducing the cost of evaluating each application, thereby strengthening portfolio resilience. This transition is part of TrustPaisa’s broader technology roadmap, which includes further automation in customer onboarding, servicing, and collections.
