Trust Bank has announced that it reached profitability in March 2026, a little over three years since its inception. This achievement places Trust among the fastest digital banks worldwide to reach such a milestone. The bank attributes its success to a model grounded in rapid innovation, deep customer engagement, and sustainable, multi-product growth.
Key drivers of this success include strong customer engagement, an expanded product suite, and the use of AI and automation. Approximately 70% of Trust’s customers joined through referrals, with credit cards being used about 25 times a month. In 2025 alone, Trust disbursed over $900m in loans and saw more than 50,000 customers begin their investment journeys.
Trust has rapidly expanded its product offerings, creating an integrated ecosystem that covers saving, spending, budgeting, borrowing, insuring, and investing. This comprehensive range has helped Trust establish itself as a leading all-in-one digital bank in Singapore, with over 170,000 customers using it as their primary bank.
AI and automation have been pivotal in scaling operations sustainably. Since 2023, Trust’s customer base has grown by more than 1.5 times, and card transactions have increased by nearly 2.5 times, all whilst costs have declined. The bank’s AI chatbot now handles nearly 50% of customer interactions, enhancing efficiency and customer satisfaction.
CEO Dwaipayan Sadhu expressed gratitude for customer support, stating, “Profitability was never the end goal in itself. It’s the outcome of building a bank that customers genuinely use, trust and grow with.” Looking forward, Trust aims to continue innovating and expanding its product range to further integrate into customers’ financial journeys.
