Toku Ltd, a Singapore-based AI-powered customer experience platform, has announced a significant new engagement with a leading Malaysian banking group. This five-year contract, secured in August 2026, marks Toku’s second project with the bank, highlighting the company’s growing influence in Malaysia’s regulated industries. The financial terms and the bank’s identity remain confidential.
The deal underscores the increasing demand for compliance, security, and locally hosted infrastructure in the banking sector. Toku’s CEO, Thomas Laboulle, noted, “Enterprises in regulated industries choose partners they can trust, and a repeat mandate is the strongest form of that trust.” He emphasised that this contract reflects Toku’s growth strategy, where initial engagements often lead to expanded partnerships.
This new contract contributes to Toku’s commercial momentum, as reported in its H1 2026 results. The company’s order book grew by 25% to approximately $293m by 30 June 2026, and the number of Tier 1 customers—those generating annual revenue above $500,000—more than doubled. Toku anticipates that its organic revenue growth in the second half of 2026 will exceed the 130% recorded in the first half.
The announcement aligns with Toku’s strategic focus on converting investments into tangible results, as outlined in their half-year results. The company continues to expand its footprint in regulated industries, reinforcing its position as a trusted partner for enterprises seeking robust customer experience solutions.
