Manulife Hong Kong has become the first insurer in Hong Kong to collaborate with Ant Health, launching a cross-boundary direct billing service through the AlipayHK App.
This new service, announced on 10 November 2026, allows eligible Manulife Hong Kong customers to use Ant Health’s digital Medical Protection Card to access designated hospitals in the Chinese Mainland, facilitating outpatient consultations and direct billing.
The service aims to streamline the healthcare process for customers travelling across the Greater Bay Area (GBA), offering 24/7 booking support and simplifying pre-approval and payment procedures. Danny Lee, Chief Health Officer of Manulife Hong Kong and Macau, highlighted the initiative as a step towards integrating insurance, healthcare services, and digital innovation to enhance customer experience.
This collaboration leverages Manulife Hong Kong’s insurance expertise, Ant Health’s digital capabilities, and the AlipayHK App’s accessibility. It is particularly beneficial for frequent cross-boundary travellers and Hong Kong retirees residing in the GBA. Zhang Junjie, Vice President of Ant Group, noted the trend of closer collaboration between health insurers and service providers to improve user experience and health outcomes.
Eligible customers can use the AlipayHK App to find hospitals, arrange appointments, and track pre-approval status. The service builds on a Memorandum of Understanding signed by Manulife Asia and Ant Health in September 2026, marking progress in their joint efforts to enhance cross-boundary healthcare services.
This initiative represents a significant advancement in making healthcare more accessible and connected for Manulife Hong Kong customers, with potential implications for future cross-border healthcare collaborations.
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